Celo executes a continuous improvement approach focused on setting expectations, monitoring, evaluation and coaching. Central to this process will be the role of team leaders, who will supervise a group of agents, assigned to specific program or campaign.
Celo offers real -time, daily and compiled tracking of all key metrics including service levels, staffing, traffic, quality, productivity, satisfaction, financial performance, system reliability and all other required key performance indicators (KPIs).
We provide similar and
complete quality of service offered by large
companies to support
✓ Increase business productivity
✓ Enhance operational efficiency
✓ Drive future scalability
✓ Top of the line customer service and back office personnel
✓ Cost saving propositions
We make sure that your top requirements for Service Level and Quality are followed and adhered to, and also monitored to your preference.
Our Team of Customer Care Representatives as the frontliners of todays businesses entails dynamic and key responsibilies More..
We offer the technical support and helpdesk solutions to companies who are required to render to their customers More..
We at Celo understand that in today’s world, every business is unique and has its own set of accounting needs. More..