Our services

INBOUND CALL CENTER SERVICES

  • Costumer Service
  • 24/7 Help Desk Support
  • General Inquiries
  • Inbound Sales
  • Financial Transaction
  • Billing Techincal Support

OUTBOUND CALL CENTER SERVICES

  • Outbound Telemarketing
  • Appointment Setting
  • Survey

NONVOICE SUPPORT

  • Email and Live Chat
  • Engineering Design
  • Animation
  • Back Office Support
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What else we provide?

CUSTOMER SERVICE

We offer real-time, daily and compiled tracking of all key metrics including service levels, staffing, traffic, quality, productivity, satisfaction, financial performance, system reliability and all other required key performance indicators (KPIs). Our team is composed of highly competent personnel who are inclined in the field of business process outsourcing and offshore services for the past fifteen (15) years.

MULTI-LINGUAL CAMPAIGNS

We offer multilingual contact centre and Spanish-only customer contact solutions that will position your company to efficiently attain new customers and service clients in the Hispanic demographics.To ensure continued fluency, classes are conducted in Spanish thru our partnership with Instituto Cervantes certified professors and trainers. The Instituto Cervantes was created in Spain in 1991 to promote the Spanish language and cultures of Spanish-speaking countries. The Head Office is in Madrid and Alcalá de Henares (Madrid), the birthplace of the writer Miguel de Cervantes.

INBOUND AND OUTBOUND SALES

We have the expertise to launch and manage your customer acquisition and sales campaigns that enable you to reach and exceed your projected goals. We manage these sales campaigns in both inbound and outbound environment and platform.

About us

We are based in Quezon City, Philippines, providing solutions in contact centre
management and information administration. At CBSI, we are committed and
inspired every day by how our customers and partners avail of our services.
We aspire to discover creative solutions to your business problems, develop
breakthrough ideas, and stay bridged to what’s most important to you.

We are devoted to accomplish a long term mission to help you realize your
business’ full potential. We want to constantly enhance our company to be in
the best position to respond to new challenges and demands as they emerge and
to better serve you

Latest news

CELO’s Advocacy to Help in Nation Building

Celo Business Solutions Inc., in partnership with the Public Employment Service Office (PESO) of Quezon City, conducted trainings for Mayor Herbert Bautista’s BPO Training Program. The program caters to the unemployed residents of the city who are willing to undergo the training with the PESO representatives and with Celo Business Solutions Trainers. During the training, […]

The First Batch of Celo Trainees from Bagong Silangan, Quezon City

The Quezon City local government, in partnership with Celo Business Solution Inc. conducted the trainingin Bagong Silangan and Roxas District Quezon City, which commenced last November 10, 2016. The programdreams of alleviating the currentunemployment rate in the country and will help those citizens, who even though, didn’t have their degree or didn’t have yet work […]

The Second Batch of Celo Trainees from Roxas District, Quezon City

The training started on January 16, 2017 at Roxas District Purpose Hall. There are 17 participantswho attended the training. They have been introduced to what is BPO, what are the characteristics of a good Customer Service Representative and how to be a productive employee when employed. The program aimed to let the trainees equip the […]

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