We offer real-time, daily and compiled tracking of all key metrics including service levels, staffing, traffic, quality, productivity, satisfaction, financial performance, system reliability and all other required key performance indicators (KPIs). Our team is composed of highly competent personnel who are inclined in the field of business process outsourcing and offshore services for the past fifteen (15) years.
We offer multilingual contact centre and Spanish-only customer contact solutions that will position your company to efficiently attain new customers and service clients in the Hispanic demographics.To ensure continued fluency, classes are conducted in Spanish thru our partnership with Instituto Cervantes certified professors and trainers. The Instituto Cervantes was created in Spain in 1991 to promote the Spanish language and cultures of Spanish-speaking countries. The Head Office is in Madrid and Alcalá de Henares (Madrid), the birthplace of the writer Miguel de Cervantes.
We have the expertise to launch and manage your customer acquisition and sales campaigns that enable you to reach and exceed your projected goals. We manage these sales campaigns in both inbound and outbound environment and platform.