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How we do it?

Celo executes a continuous improvement approach focused on setting expectations, monitoring, evaluation and coaching. Central to this process will be the role of team leaders, who will supervise a group of agents, assigned to specific program or campaign.

Celo offers real -time, daily and compiled tracking of all key metrics including service levels, staffing, traffic, quality, productivity, satisfaction, financial performance, system reliability and all other required key performance indicators (KPIs).

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Our Proposition

We provide similar and complete quality of service offered by large multinational BPO companies to support business:

✓ Increase business productivity
✓ Enhance operational efficiency
✓ Drive future scalability
✓ Top of the line customer service and back office personnel
✓ Cost saving propositions

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Quality

We make sure that your top requirements for Service Level and Quality are followed and adhered to, and also monitored to your preference. 

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What Do We Offer?

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CUSTOMER CARE

Our Team of Customer Care Representatives as the frontliners of todays businesses entails dynamic and key responsibilies More..

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IT HELP DESK & TECHNICAL SUPPORT

We offer the technical support and helpdesk solutions to companies who are required to render to their customers More..

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ACCOUNTING & FINANCE

We at Celo understand that in today’s world, every business is unique and has its own set of accounting needs. More..

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ARCHITECTURE & ENGINEERING SERVICES

Our Architects and Engineers have extensive experience with industrial, office, warehouse, More..

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